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pico910314@gmail.comFrequently Asked Questions
What languages does Minutes Journal support?
Minutes Journal supports transcription in multiple languages including English, Chinese, Spanish, and many more. The AI automatically detects the language of your audio.
Is my data private?
Yes. All journal entries are stored locally on your device. When you use AI features, only the audio or text needed for that request is processed — we do not store it. See our Privacy Policy for full details.
How do I cancel my subscription?
You can cancel anytime through your iPhone's Settings. Go to Settings → Apple ID → Subscriptions, find Minutes Journal, and tap Cancel Subscription. You'll retain access until the end of the current billing period.
Can I get a refund?
Refunds are handled by Apple. You can request a refund at reportaproblem.apple.com.
The transcription doesn't seem accurate. What can I do?
For best results, record in a quiet environment and speak clearly. Make sure your microphone is not obstructed. If you're transcribing a specific language, ensure the audio is clear and free of heavy background noise.
How do I restore my purchase on a new device?
Open the app and go to the subscription screen. Tap Restore Purchases and sign in with the same Apple ID you used to originally subscribe.
My free trial didn't apply. What should I do?
Free trials are only available to new subscribers who haven't previously subscribed to that plan. If you believe this is an error, please contact us at pico910314@gmail.com.